[Q79-Q102] ServiceNow CIS-HAM Dumps Updated [Dec-2025] Get 100% Real Exam Questions!

NO.79 What happens to the associated assets when you cancel a transfer order line on a transfer order?

The asset(s) on the order line are released, but their state remains Pre-allocated

The asset(s) on the order line are released and they can be attached to another transfer order

All assets on the transfer order are released, but their state remains Pre-allocated

A transfer order line cannot be cancelled once it is in a state of Ready for fulfillment

All assets on the transfer order are released and they can be attached to another transfer order

NO.80 What plugin offers consistent, good, clean data for the company names of vendors or manufactures?

Hardware Model Normalization (com.sn_hwnorm)

Service Catalog Scoped API (com.glideapp.servicecatalog.scoped.api)

Outbound Tracking (com.glide.outbound_tracking)

Normalization Data Services Client (com.glide.data_services_canonicalization.client)

NO.81 Which are valid hardware model lifecycle phases?
Choose 3 answers

End of Subscription

General Availability

Upgrade

End of Life

Pre-release

Beta

NO.82 Assets can be moved between stockrooms by using:

Stock orders

Stock rules

Transfer rules

Transfer orders

NO.83 When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?

Each asset should be listed as a transfer order line on the transfer order

Each asset should be listed in a transfer order task on the transfer order

Each asset should be listed as a transfer order line on the transfer order task

Each asset should be listed in an individual transfer order

NO.84 What plugin offers consistent, good, clean data for the company names of vendors or manufactures?

Hardware Model Normalization (com.sn_hwnorm)

Service Catalog Scoped API (com.glideapp.servicecatalog.scoped.api)

Outbound Tracking (com.glide.outbound_tracking)

Normalization Data Services Client (com.glide.data_services_canonicalization.client)

NO.85 What are the main purposes of transfer order line tasks? (Choose two.)

To help track service levels and the time frame needed to complete a transfer order

To move transfer order lines from one stage to another

To help track the total number of assets moved from one stockroom to another

To automate reordering of consumables as they are consumed by users

To move transfer orders from one stage to another

NO.86 You have just created a new hardware model record for a group of laptops you purchased. When does normalization first run to normalize the record?

When the daily scheduled HAM – Daily job runs

When the weekly scheduled HAM – Normalization job runs

When you save the hardware model record

When you click the Normalize Hardware Model link under Related Links

Normalization is the process of standardizing the hardware model data by manufacturer name, model name, and model number1.
Normalization helps to maintain a clean and consistent configuration management database (CMDB) and to avoid duplicate or inaccurate hardware models1.
Normalization first runs to normalize the record when you save the hardware model record1.
This means that when you create or edit a hardware model record, the system automatically checks the record against the normalization rules and the Hardware Content Service Lifecycle data, and updates the record with the normalized values if applicable1.
Therefore, the answer that reflects when normalization first runs is C. When you save the hardware model record.
The other options are not the correct answer because they describe different scenarios or actions:
A: When the daily scheduled HAM – Daily job runs: This is not the correct answer, because the daily scheduled HAM – Daily job does not run normalization. The daily scheduled HAM – Daily job is a scheduled job that runs various tasks related to hardware asset management, such as updating the asset status, calculating the depreciation, and sending notifications2.
B: When the weekly scheduled HAM – Normalization job runs: This is not the correct answer, because the weekly scheduled HAM – Normalization job does not run normalization for the first time. The weekly scheduled HAM – Normalization job is a scheduled job that runs normalization for all the existing hardware models in the CMDB on a weekly basis1. It does not affect the newly created or edited hardware models, which are normalized when they are saved1.
D: When you click the Normalize Hardware Model link under Related Links: This is not the correct answer, because clicking the Normalize Hardware Model link under Related Links does not run normalization for the first time. Clicking the Normalize Hardware Model link under Related Links is a manual action that allows you to run normalization for a specific hardware model record at any time1. It does not affect the automatic normalization that runs when you save the hardware model record1. References:
1: Hardware Normalization
2: Daily Scheduled HAM – Daily Job

NO.87 By default, what Quick links are available on the Hardware asset overview view? (Choose three.)

Transfer orders

Assets eligible for refresh by model category

Asset requests

Model normalization

Asset count by model category

Asset count by lifecycle state

NO.88 What is the global standard for product recognition used during hardware model normalization?

IAPSO

UPC

UNSPSC

ECCMA

NIGP

NO.89 What are the four tiers of Capability Blueprint?

Trustworthy Data, Lifecycle Management, Process Integration, Strategic Conformance

Trustworthy Data, Practical Management, Process Integration, Business Alignment

Trustworthy Data, Practical Management, Operational Integration, Strategic Conformance

Trustworthy Data, Lifecycle Management, Operational integration, Business Alignment

NO.90 How can you automate the replenishment of stock levels?

Transfer Rules

Transfer Orders

Stock Filters

Stock Rules

NO.91 Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)

Revert normalization results

Create and delete asset records

Create purchase orders

Create flows

Import assets

Add Service Catalog entries

NO.92 What is the difference between ITAM personas and ITAM Roles? (Choose four.)

A user may have multiple roles, but a single persona

Roles control access to features in the product

Personas represent types of users of the product

Personas control access to features in the product

Roles represent types of users of the product

A user may have multiple roles and personas

NO.93 Which features are part of the ServiceNow Mobile App? (Choose two.)

Provides end users visibility to their assigned hardware

Enables reclamation of mobile devices

Provides users visibility to their disposed consumables

Enables end users to log incidents for their assigned assets

NO.94 Which of the following are functions of the model category? (Choose two.)

Model categories group consumables in the Product Catalog

Model categories determine when to create assets from configuration items (Cls)

Model categories group related assets in the Service Catalog

Model categories provide the link between configuration management and asset management

Model categories provide the link between procurement management and asset management

NO.95 Which of the following are valid substates of the Retired state? (Choose four.)

Disposed

Donated

Vendor Credit

Destroyed

Pending Disposal

Sold

NO.96 Which plugins for asset management functionality are inactive by default? (Choose three.)

Expense Line

Hardware Asset Management

Procurement

Depreciation

Cost Management

My Assets

NO.97 What types of inventory audits are supported with the Hardware Asset Management (HAM) application? (Choose two.)

Stockroom audit

Vendor audit

Location audit

Discovery audit

NO.98 Which of the following are valid contract states during a contract’s lifecycle? (Choose four.)

Draft

Canceled

Renewed

Extended

Active

Renegotiated

Expired

NO.99 When transferring non-consumable assets between stockrooms, how must they be transferred?

In sets of two items

No more than 10% of the source stockroom’s inventory

As a single entity with a quantity of one

In groups of ten items

NO.100 When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset’s record as proof of adherence to environmental, regulatory, and legal requirements?

Certificate of discharge

Certificate of decommission

Certificate of destruction

Certificate of disposal

Certificate of retirement

NO.101 A component is considered a configuration item (CI) as opposed to an IT asset when you want to:

Track its incurred costs

Manage its retirement

Track its relationship information

Manage its license contracts

Know who is using it

According to the ServiceNow Hardware Asset Management documentation, a configuration item (CI) is an entity or thing that you wish to track that is required for the delivery of a service. A CI can be a hardware asset, a software asset, a service, a document, or any other component that is part of the IT infrastructure1. A CI is different from an IT asset in that a CI focuses on the technical attributes and relationships of the component, while an IT asset focuses on the financial and contractual aspects of the component2. Therefore, a component is considered a CI as opposed to an IT asset when you want to track its relationship information, such as its dependencies, impacts, and interactions with other CIs. Relationship information helps to manage the configuration and performance of the IT services and to identify and resolve incidents and problems3.
The other options are not correct because:
* Track its incurred costs: This is a function of an IT asset, not a CI. An IT asset tracks the cost, depreciation, and value of the component, as well as the budget and expenses related to the component2.
* Manage its retirement: This is also a function of an IT asset, not a CI. An IT asset tracks the status, location, ownership, and history of the component, as well as the events and actions that occur during the asset lifecycle, including its retirement or replacement2.
* Manage its license contracts: This is another function of an IT asset, not a CI. An IT asset tracks the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the component. Contract management helps to manage the vendor relationships and compliance obligations of the component2.
* Know who is using it: This is not a specific function of either an IT asset or a CI, but rather a common attribute that can be shared by both. Both an IT asset and a CI can have a user or owner field that indicates who is using or responsible for the component4.
References:
* ServiceNow Hardware Asset Management: Asset and CI management
* ServiceNow Hardware Asset Management: Configuration Management
* ServiceNow Hardware Asset Management: Configuration item (CI)
* ServiceNow Hardware Asset Management: Asset and CI fields

NO.102 What must exist before a consumable can be consumed? (Choose three.)

A stock order record

A model record

A transfer order record

A model category record

A consumable record