Updated Apr-2025 Test Engine to Practice Certified-Business-Analyst Dumps & Practice Exam [Q162-Q181]

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Updated Apr-2025 Test Engine to Practice Certified-Business-Analyst Dumps & Practice Exam

Dumps Collection Certified-Business-Analyst Test Engine Dumps Training With 313 Questions

Salesforce Certified-Business-Analyst (Salesforce Certified Business Analyst) Certification Exam is a computer-based exam that consists of multiple-choice questions. Candidates have 105 minutes to complete the exam and must score at least 63% to pass. Certified-Business-Analyst exam is administered by Kryterion and can be taken at one of their testing centers or online.

Q162. The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process.
Which elicitation technique should the BA use?

journey Mapping

Survey /Questionnaire

Focus Groups

Q163. The customer service director at Universal Containers wants a self-service portal for customers using Experience Cloud. The director has a limited budget and wants the solution delivered before the end of the quarter.
After assessing several potential options, which solution should the business analyst recommend?

The solution with the lowest cost

The solution with the fastest implementation time

The solution with the highest business value

Q164. Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG’s Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?

Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.

Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.

Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.

Q165. Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as “Prospect to Contract?

Capability model

SIPOC (Suppliers, Inputs, Process, Outputs, Customers)

Value stream map

Q166. Universal Containers is transitioning to Slack as its internal communication tool and is ready to release.
What is the final step that a business analyst should perform during the user acceptance testing process that would ensure a “go” decision?

Complete development on bugs discovered during this phase.

Get written sign-off from all business stakeholders.

Conduct a final retrospective meeting with the project team.

Q167. Northern Trail Outfitters is implementing Marketing Cloud. Stakeholders are having a difficult time conceptualizing how Marketing Cloud uses insights to create journeys. The Business analyst (BA) has been asked to show stakeholders how it works so the implementation project can move forward. Timelines are two tight to present a demo, and approval from stakeholders is needed soon in order to keep the project on track.
What should the BA do to help stakeholders visualize how it will work?

Create a UPN (Universal Process Notation) diagram.

Build a capability model.

Schedule a storyboarding session.

Q168. Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.
Which step should the BA take next?

Add the change request to the backlog to be prioritized for the next sprint.

De-prioritize some user stones and add the change request to the current sprint.

Begin working on the change request as soon as the team has capacity.

Q169. A business analyst (BA) has been assigned to a new project with Universal Containers. The program manager has shared a variety of documents with the BA prior to the project kickoff.
Which document will help the BA understand the project’s goals, stakeholders, background, and scope?

System Requirements Specification (SRS)

Statement of Work (SOW)

Master Service Agreement (MSA)

Q170. A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?

Highlight a perspective from testing feedback that identifies bugs and pain points in their business challenges.

Give a perspective from a relatable persona that shows the development team can solve their business challenges.

Describe a perspective from the business requirements document that addresses architectural concerns based on their business challenges.

Q171. The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes.
What should the BA do to prevent the session from being derailed?

Shift the conversation from onboarding to the stakeholder’s concerns.

Ask the stakeholder to focus on the onboarding process.

Add the stakeholder’s concerns to a “parking lot” for further discussion.

Q172. The business analyst (BA) at Cloud Kicks (CK) is writing user stones for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating the requirement into a user story.
Which user story most accurately represents the goal?

As a visitor to the CK website, I want to make sure that I can shop without disruption during a large promotion so I have a frictionless shopping experience.

As a site administrator of the CK website, I want to make sure that the web server can process requests at 150% of the average traffic rate during the latest promotion.

As a user, I want to make sure that shoppers on the CK website can complete their purchases without disruption during the newest promotion.

Q173. Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.
What is an example of good acceptance criteria?

A sales rep can view current information directly in the Lead and Contact records.

A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.

Install a CRM widget to allow sales reps to view information in the Lead and Contact records.

Q174. The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?

Journey Map

Heat Map

Process Map

Q175. The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process.
Which elicitation technique should the BA use?

journey Mapping

Survey /Questionnaire

Focus Groups

Q176. The project manager for a new project at Northern Trail Outfitters (NTO) wants the business analyst (BA) to obtain alignment on goals and strategies across NTO’s organization, using NTO’s documentation, the BA begins to understand NTO’s strategies but needs more information.
Which methodology should help the BA obtain the required information?

V2MOM (Vision. Values, Methods, Obstacles, Measures)

RACI (Responsible, Accountable, Consulted, Informed)

SMART (Specific, Measurable, Achievable, Relevant, Time-bound)

Q177. A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.
What is the largest risk with this approach?

The previous VP’s requirements fail to meet current formatting standards.

The previous VP’s requirements may differ from those of the new executive.

The previous VP’s requirements are outside of the Salesforce framework.

Q178. Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?

Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.

Run reports based on usage to see where the sales reps are spending the majority of their time in Salesforce.

Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.

Q179. The business analyst (BA) at Cloud Kicks has been interviewing customer service team members who use Service Cloud to understand the steps they take to complete their daily work. The BA is working on a solution to improve their productivity by identifying each step and documenting its purpose.
Which type of requirement documentation is the BA using in this scenario?

Process mapping

Value stream mapping

Data modeling

Q180. Cloud Kicks has decided to implement a case management process through Service Cloud. A business analyst (BA) has been tasked with writing requirements for this new feature.
Which process should the BA follow to draft and finalize the requirements?

1. Review information from the discovery.
2. Ask clarifying questions.
3. Draft requirements.
4. Share requirements with the technical so they can begin building.
5. Create user acceptance criteria and test cases.

1. Review information from the discovery.
2. Draft requirements.
3. Ask clarifying questions.
4. Draft user stories.
5. Share user stories with the technical team so they can begin building.

1. Review information from the
2. Ask clarifying questions.
3. Draft requirements.
4. Refine and confirm requirements.
5. Prioritize which requirements will be included in the minimum viable product.

Q181. An executive stakeholder at Northern Trail Outfitters (NTO) wants to explore automating NTO’s Quote-to-Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.
Which type of document should the BA present to the stakeholders?

A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products

A SIPOC (Support inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash process

A business process map detailing the existing step-by-step Quote-to-Cash process