[Mar 06, 2025] Fully Updated Free Actual ServiceNow CIS-ITSM Exam Questions [Q52-Q76]

Q52. Which of the following describes the purpose of User Criteria when used in the Service Catalog application?

Q53. When a user selects Change > New, they are presented with a ___________ to select the type of change instead of being presented with a new Change form.

Q54. Which of the following are valid problem states? (Choose all that apply.)

Q55. An Order Guide can include multiple Items. Items have common variables, such as Shipping Location, and Requester. Which field on the Order Guide, when set to true, automatically copies the common variable values to corresponding variables on each included Item?

Q56. A developer is trying to decide between creating a Visualforce component or a Lightning component for a custom screen.
Which functionality consideration impacts the final decision?

Q57. Your customer wants a catalog to contain two items:
1. A request with 1 approval and 2 fulfillment tasks
2. A link to a knowledge article
What type of item would you use to satisfy the requirement for the Construction request?

Q58. What happens when “Communicate Workaround” is clicked in problem form?

Q59. What is the API name that allows integration with service catalog?

Q60. From a data model perspective which Table is the base class for the configuration management database?

Q61. A sales manager wants to edit the opportunities owned by the sales team. The manager does NOT have Edit access to the Opportunity object.
What is a recommended solution?

Q62. A developer is writing a Visualforce page that queries accounts in the system and presents a data table with the results. The users want to be able to filter the results based on up to five fields. However, the users want to pick the five fields to use as filter fields when they run the page.
Which feature of Apex code is required to facilitate this solution?

Q63. Which plugin should be activated to enable Article Versioning in Knowledge Management?

Q64. Incidents are stored what table?

Q65. It is possible to import multiple word documents at the same time into a knowledge base.

Q66. Which module to use in order to modify the field mapping of the Known Error articles?

Q67. Which of the following columns get copied from the incident when creating a problem according to the OOTB implementation? (Choose all that apply.)

Q68. The Requirements Workshop answers the questions “Where would we like to be, where do we start, and how do we get there?”

Q69. When you activate the ITSM Roles plugin what additional granular roles are created for the Incident application?
Choose 2 answers

Q70. In Problem Management, when using the Communicate Fix related link, which of the following conditions must be met for the fix to be communicated? (Choose three.)

Q71. An administrator wants to pull data related to service contracts from Salesforce to store elsewhere on a monthly basis.
Which two ways can an administrator accomplish this? (Choose two.)

Q72. In the baseline platform configuration, which of these are required when closing a Normal Change? Select all that apply.

Q73. Which of the following CANNOT be performed by catalog_manager role?

Q74. Change Management uses the workflow engine by default to facilitate approvals and processing for each type of Change, including Emergency, Normal, and Standard.

Q75. You have just upgraded your instance and have not migrated to multimodal change.
Using the default settings, when you click on Change > Create new, what page displays?

Q76. A company wants to incorporate a third-party web service to set the Address fields when an Account is inserted, if they have not already been set.
What is the optimal way to achieve this?