[Q44-Q64] 100% Guaranteed Results C-C4H56I-34 Unlimited 80 Questions [2024]

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100% Guaranteed Results C-C4H56I-34 Unlimited 80 Questions [2024]

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SAP C-C4H56I-34 Exam Syllabus Topics:

Topic	Details
Topic 1	Enable the system through Activation of Services Manage the Personalization, Extension fields, Validations and Determinations
Topic 2	Configuration Document Types, Party Role, Status Schema and Business Flows Set up the service objects Registered Products, Installed Base and Warranty
Topic 3	Manage the creation of User and business roles including authorization Configuration the Agent Desktop for CTI and Interaction Center Processes
Topic 4	Configuration SLA, Categories and Case Routing Set up master data regarding Account, Contact, Product, Organization and employees

NO.44 Which of the following describe how access restrictions are governed in SAP Service Cloud Version2?

If the access rights are contradictory, the system automatically grants no access.

You can decide if access rights override any restrictions you have defined.

Unrestricted access rights override any restrictions you have defined.

Restricted access rights override any unrestricted access you have defined.

NO.45 Which of the following blocks are available in the validation editor? Note: There are 2 correct answers to this question.

Workflow

Message

Action

Condition

NO.46 What is the only way to change an active case type?

Copy an existing case type.

Edit the name of the existing case type.

It is not possible to change an existing case type.

Execute the Create New Version action.

NO.47 Which configuration steps are mandatory to link customer e-mails with cases? Note: There are 2 correct answers to this question.

Set up a rule to route the e-mail to the tenant’s technical e-mail address.

Maintain and activate at least one e-mail channel.

Assign the team responsible for handling cases.

Create a case routing rule.

NO.48 Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

The administrator must create an initial user in order to log in to the tenant for the first time.

Any test tenant needs to be purchased separately.

The customer will need to provision new tenants through SAP for Me.

The business settings will need to be activated for the tenant.

NO.49 Which of the following blocks are available in the validation editor? Note: There are 2 correct answers to this question.

Workflow

Message

Action

Condition

NO.50 What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note:
There are 2 correct answers to this question.

Create incident through Settings > Incident

Log incident through SAP for Me

Log incident with SAP Service Cloud user ID

Activate Built-In Support

NO.51 You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

Service Level Agreements are not activated as a service.

Service Level Agreements are not configured in fine-tuning.

The determination rules have been configured, but not activated.

A workflow rule was not scheduled to trigger the determination.

NO.52 What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.

Share workspaces.

Hand over cases.

Create appointments.

Send e-mails to customers.

Make outbound calls.

NO.53 Which element can be used to restrict access to views?

Field extensions

Code list restrictions

Business roles

Service levels

NO.54 You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

Notifications

Case routing

SLA

Service categories

NO.55 Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question.

Create a new URL mashup

Add a new button

Change the field label

Add a new field

NO.56 Which of the following describe how access restrictions are governed in SAP Service Cloud Version2?

If the access rights are contradictory, the system automatically grants no access.

You can decide if access rights override any restrictions you have defined.

Unrestricted access rights override any restrictions you have defined.

Restricted access rights override any unrestricted access you have defined.

NO.57 Which elements are used to calculate the due dates defined in Service Level Agreements? Note:
There are 2 correct answers to this question.

Service contract

Working calendar

Maintenance plan

Operating hours

NO.58 Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.

Send info notifications

Send e-mails

Send object update

Send event notifications

Send event e-mail template

NO.59 Which of the following actions can a Service Agent execute from the case “More Action” button?
Note: There are 3 correct answers to this question.

Delete

Summary

Mark as unread

Handover

Escalate

According to the SAP Service Cloud Version 2 documents and learning resources, the following actions can be executed by a Service Agent from the case “More Action” button:
Summary. This action allows the Service Agent to create a summary of the case, which is a concise and informative description of the case details, such as the subject, the priority, the status, the category, the resolution, and the next steps. The summary can be used to communicate the case progress to the customer or to other stakeholders.
Mark as unread. This action allows the Service Agent to mark the case as unread, which means that the case will appear as new in the Agent Desktop and will require the Service Agent’s attention. This action can be used to remind the Service Agent to follow up on the case or to delegate the case to another Service Agent.
Escalate. This action allows the Service Agent to escalate the case to a higher level of authority or expertise, such as a manager or a specialist. The escalation can be triggered manually by the Service Agent or automatically by the system based on predefined criteria, such as the case priority, the SLA, or the customer satisfaction. The escalation can also involve sending notifications, changing the case status, or reassigning the case to another team or employee.
The other options are not correct because:
Delete. This action is not available from the case “More Action” button. Deleting a case is a permanent action that removes the case and all its related data from the system. Deleting a case can only be done by an administrator or a user with the appropriate authorization in the Cases work center.
Handover. This action is not available from the case “More Action” button. Handing over a case is a temporary action that transfers the ownership and responsibility of the case to another Service Agent for a specific period of time. Handing over a case can be done by the Service Agent or by the system based on predefined rules in the Settings > Cases > Case Handover view. References = Using Agent Desktop with SAP Service Cloud, Creating a Case Type, Configuring Case Escalation, Configuring Case Handover

NO.60 Which element can be used to restrict access to views?

Field extensions

Code list restrictions

Business roles

Service levels

NO.61 Which of the following elements are mandatory to create a new product? Note: There are 2 correct Answers to this question.

Sales area data

Price

Product group

Unit of measure

NO.62 Which of the following steps are required to set up SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

Assign employee to organizational units

Create business role

Create organizational structure

NO.63 Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.

Unrestricted

Define specific restriction

Full access

Restricted

No access

NO.64 Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

Develop a custom business object.

Include a dedicated step pointing to the mashup in one of the phases of the case type.

Create a mashup to embed the web page of the external solution.

Define a custom screen for the mashup.

Use the web page URL of the external solution for extracting input parameters in the