[Q41-Q65] Updated Oct-2023 Exam Engine or PDF for the Certified-Strategy-Designer Tests Free Updated Today!

NO.41 In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.
Which tool should the team use to justify the strategy7

Business model canvas

Criteria scorecard

Prioritization matrix

NO.42 Cloud Kicks (CK) has gone through a comprehensive redesign of its internal sales process to better embed it into the capabilities of Sales Cloud. CK’s executive stakeholders are concerned there will be limited adoption by the sales team, as Sales Cloud is too new to them and their processes were mostly based on guided documents within Excel.
Which approach should the strategy designer recommend to aid the sales team in onboarding to SalesCloud?

Sync an Excel file with Salesforce Connect.

Use In-App Guidance and invest in change management.

Customize Sales Cloud to mimic existing sales process.

NO.43 Cloud Kicks (CK) is creating a high-priority loyalty program as part of a larger engagement strategy for the company. Several top leaders want to remain involved but don’t have much time to invest.
What should CK’s strategy designer do to keep these leaders informed and invested, avoiding project disruption due to a lack of alignment?

Create three moments that matter, where top leaders will be invited to provide feedback.

Create a communication plan based on leaders’ interest, influence, and level of support for the work.

Create individual plans for working with top leaders based on their preferred cadence and type of involvement.

NO.44 A Sale5force Architect is asked to engage and help facilitate a journey mapping workshop with a strategy designer. The architect is unsure how it will help in the creation of deliverables they are required to produce.
What value should the architect get by engaging in this workshop?

A journey map allows for the creation of a solution architecture diagram.

A journey map will allow the developers to start building.

A journey mapping exercise will provide ail of their technical requirements.

NO.45 Cloud Kicks’ strategy designer needs to communicate a new product vision but is only able to access key stakeholders virtually Which technique should the designer use to ensure the audience remains engaged?

Turn the camera off so the audience can focus on the sides presented

Unsure half of the meeting time is dedicated to answering questions.

Ask open ended questions to the audience to maintain their involvement.

NO.46 A strategy designer wants to make a case to executive stakeholders to target a new, saturated market with the purpose of increasing new customer acquisition.
Which approach should the designer focus on?

Make a presentation on design best practices and have industry experts speak on new market conditions.

Create a clickable high fidelity prototype to assess feasibility and perform user research on desirability.

Restate business goals and show how design could be used to de-risk exploration of this opportunity.

NO.47 Cloud Kicks (CK) works with various technology platforms built up over decades of acquisitions. Each platform has a different level of design maturity, which creates a very inconsistent user experience. To prioritize what to address first, CK needs to assess the business impact.
Which method is typically used to Quantify design debt7

User interviews

Heuristic analysis

NPS or CSAT

NO.48 The strategy designer at Cloud Kicks has worked with the development team to create a cross-cloud 360 prototype based on a concept to create a better customer experience and help dive revenue.
What should the designer produce to get buy-in from the business stakeholders?

Business user flow and journey map

Business case and roadmap

Business metrics and ROI map

NO.49 A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company.
What should they do to learn about the unique expectations of the company’s customers?

Share prototypes of different interface directions with 100 people who regularly use their bank’s app.

Send a survey to all stakeholders about their banking app attitudes, preferences, and desires.

Interview 8-10 customers about how banking fits Into their lives and their ideal relationship with their bank.

NO.50 A strategy designer is working on a future digital commerce vision for Cloud Kicks.
What should the designer focus on when engaging technical stakeholders7

Minimize technical stakeholders’ input at this early stage.

Ensure all ideas have buy-in from technical stakeholders.

Explore feasibility and opportunities for future innovation.

NO.51 Cloud Kicks is making sustainability a new core value.
Which methodology should a strategy designer use to help stakeholders understand the impact of that decision on current products and services?

Heuristics evaluation

Business model canvas

Corporate integrity workshop

NO.52 A start-up specializing in healthcare is beginning the research and development phases for an application intended for patients and doctors. The strategy designer wants to help both audiences evaluate and prioritize ideas, opportunities, and features toward a shared understanding of a new patient experience.
Which tool should be used to facilitate and share this vision”

Cross-functional survey

Storyboard

Creative brief

NO.53 At a project kickoff, a stakeholder shared the hypothesis that the price point was the reason their product was failing in the market. But when the design team conducted qualitative research, they learned that customers wanted an entirely different type of product.
How should the design team present this information knowing they would challenge a stakeholder’s hypothesis?

In a walking deck with video clips from research sessions

In a ‘How Might We” statement to encourage new ideas

In an insights workshop with plenty of time for group discussion

NO.54 A strategy designer is working on a project with budget constraints. Many of the variables and decisions are unclear in the early stages of design What should be their approach in terms of bringing skills and talent?

Define additional leads for each functional area.

Staff heavily from the development phase until the go to market phase.

Bring in team members with strong problem solving skills.

NO.55 A Sale5force Architect is asked to engage and help facilitate a journey mapping workshop with a strategy designer. The architect is unsure how it will help in the creation of deliverables they are required to produce.
What value should the architect get by engaging in this workshop?

A journey map allows for the creation of a solution architecture diagram.

A journey map will allow the developers to start building.

A journey mapping exercise will provide ail of their technical requirements.

NO.56 A strategy designer is leading a project to reimagine in-app communication form. The CIO is a key decision maker but appears to be neutral-and even, at times, a detractor to the project.
What should the designer do to gain their alignment?

Set up a conversation with the CIO to name the challenge and listen to their objections

Ask the sponsor to speak to the CIO on behalf of the project and explain how it meets team needs.

Email the stakeholders reiterating project status and asking for any objections to the approach.

NO.57 Cloud Kicks would like to use a business model canvas to evaluate the desirability, viability, and feasibility of a new service and identify a business model that will justify pursuing the idea.
Which part of the business model canvas represents desirability?

Key activities

Value proposition

Customer segments

NO.58 After a series of interviews with key stakeholders, a strategy designer realizes the company is duplicating efforts across internal teams, each creating similar programs for customer engagement.
Which approach should the designer propose to create alignment?

Design sprint

Journey mapping workshop

Service blueprint workshop

NO.59 Cloud Kicks (CK) understands that all members of its cross-functional remote team can contribute to the design of a product through collaborative activities.
Which tools should CK use while conducting the next synchronous journey mapping session?

Design creation tools

Whiteboarding tools

Presentation tools

NO.60 Cloud Kicks (CK) is committed to making its new Commerce Cloud accessible to everyone.
Which consideration should CK make when delivering this solution?

Accessibility needs to be integrated throughout the entire project lifecycle.

Integrated accessibility evaluation methodologies are not helpful in this context.

Adequate accessibility measures make usability testing redundant.

NO.61 Customer service surveys and user feedback reveal Cloud Kicks’ users desire new features on the sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?

Co-create a journey map with users

Identify user quotes to make the case.

Align design implications to business goals.

NO.62 A project team led by a strategy designer has just facilitated 3 weeks of user research.
What should thev do to identify kev insights?

Plot insights on a 2×2 diagram of effort and impact, and align with stakeholders.

Ask each team member to create insights based on their expertise and support with collected quotes.

As a team, spend time affinity mapping, spotting patterns, and surfacing surprises.

NO.63 Cloud Kicks is going to conduct research with users of products to better understand their needs.
What are some safeguards that should be put in place to ensure the research is conducted ethically?

A customer journey map, research scenario, and a RAID log

A hypothesis, project plan, and financial reimbursement for users

A code of conduct, ethics training, and a research data handling polic

NO.64 Cloud Kicks is making sustainability a new core value.
Which methodology should a strategy designer use to help stakeholders understand the impact of that decision on current products and services?

Heuristics evaluation

Business model canvas

Corporate integrity workshop

NO.65 The design team at Cloud Kicks used qualitative research to uncover an opportunity to create a new line of sustainable footwear.
What should the strategy designer do to build a shared understanding and agreement among business leaders to move forward with this new initiative7

Select the most senior stakeholder’s goal as a path forward.

Share customer needs and tie them to business goals.

Complete a competitive analysis collaboratively in a workshop.