[Dec 04, 2022] Today Updated ITIL-4-Foundation Exam Dumps Actual Questions [Q12-Q33]

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[Dec 04, 2022] Today Updated ITIL-4-Foundation Exam Dumps Actual Questions

ITIL-4-Foundation exam dumps with real ITIL questions and answers

ITIL ITIL-4-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	The Guiding Principles Of ITIL 4 The Four Dimensions Of Service Management
Topic 2	Key Concepts From Lean, Agile, Devops, And Why These Are Important To Deliver Business Value
Topic 3	Whilst At The Same Time Expand To Be Integrated To Different Areas Of Service Management And IT, From Demand To Value
Topic 4	How ITIL Practices Described In ITIL 4 Will Maintain The Value And Importance Provided By The Current ITIL Processes
Topic 5	A Holistic Approach To The Facilitation Of Co-Creation Of Value With Customers And Other Stakeholders In The Form Of Products And Services

NEW QUESTION 12
When should a full risk assessment and authorization be carried out for a standard change?

Each time the standard change is implemented

When the procedure for the standard change is created

At least once a year

When an emergency change is requested

NEW QUESTION 13
Which statement about value streams is CORRECT?

Each value stream must include all six value chain activities

Each value stream must be designed for a specific scenario

Each value stream must include all 34 ITIL practices

Each value stream must include suppliers or partners

NEW QUESTION 14
In service relationships, what is a benefit of identifying consumer roles?

It enables effective stakeholder management

It provides shared service expectations

It removes constraints from the customer

It enables a common definition of value

NEW QUESTION 15
What is the CORRECT definition of service management?

A set of specialized assets for transitioning services into the live operational environment

A set of specialized organizational capabilities for delivering value to customers in the form of services

The capability of supplier to deliver services to providers in exchange for money

The capability of service providers to minimize their costs without reducing the value of the services

NEW QUESTION 16
Which step of the ‘continual improvement model’ defines measurable targets?

how we get there?

Where are we now?

What is the vision?

Where do we want to be?

This is one of the most important questions for continual improvement. This question helps to define measurable targets for the IT service provider that will help to reach the vision of the company in the long-term. At this stage, we look at the identified key performance indicators from the previous step and determine what values we want to target for each of these indicators. This decision must be made with the business’s vision in mind, but also with a sense of what is practically possible.
https://blog.masterofproject.com/continual-improvement-model/

NEW QUESTION 17
Which ITIL concept helps an organization to make good decisions?

Four dimensions of service management

Guiding principles

Service value chain

Practices

NEW QUESTION 18
What is a configuration item?

Any financially valuable component that can contribute to delivery of an IT product or service

Any component that needs to be managed in order to deliver an IT service

Any change of state that has significance for the management of a service

A problem that has been analyzed but has not been resolved

NEW QUESTION 19
What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?

The problem record is deleted

The problem remains in the known error status

A change request is submitted to change control

Problem management restores the service as soon as possible

NEW QUESTION 20
Which is an activity of ‘problem identification’?

Analyzing information from software developers

Establishing problem workarounds

Analyzing the cause of problems

Establishing potential permanent solutions

NEW QUESTION 21
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

Each iteration should be designed before starting the initiative and implemented without feedback

Feedback should only be taken into account when one iteration fails to meet its objective

Feedback should be reduced for large improvements as it is unlikely that circumstances will change

Each iteration should be continually re-evaluated based on feedback

NEW QUESTION 22
Which practice coordinates the classification, ownership and communication of service requests and incidents?

Supplier management

Service desk

Problem management

Relationship management

NEW QUESTION 23
Which ‘service level management’ activity helps staff to deliver a more business-focused service?

Creating targets based on the percentage of uptime of a service

Understanding the ongoing requirements of customers

Using complex technical terminology in service level agreements (SLAs)

Measuring low-level operational activities

NEW QUESTION 24
Which term relates to service levels aligned with the needs of service consumers?

Service management

Warranty

Cost

Utility

NEW QUESTION 25
Which practice ensures that a variety of access channels are available for users to report issues?

Service desk

Service level management

Incident management

Change enablement

Service desks provide a variety of channels for access including:
Phone calls, which can include specialized technology, such as interactive voice response (IVR), conference calls, voice recognition, and others.
Service portals and mobile applications, supported by service and request catalogues, and knowledge bases.
Chat, through live chat and chatbots.
Email for logging and updating, and for follow-up surveys and confirmations.
Walk-in service desk (which are becoming more prevalent in some sectors, such as higher education, where there are high peaks of activity that demand physical presence)., Text and social media messaging, which are useful for notifications in case of major incidents and for contacting specific stakeholder groups, but can also be used to allow users to request support.
Public and corporate social media and discussion forums for contacting the service provider and for peer-to-peer support.
https://www.bmc.com/blogs/itil-service-desk/

NEW QUESTION 26
Which practice has the purpose of ensuring that the organization’s suppliers and their performance and managed appropriately to support the provision of seamless, quality products and services?

Release management

Supplier management

Service management

Relationship management

NEW QUESTION 27
Which practice performs reviews to ensure that services continue to meet the needs of the customers?

Monitoring and event management

Service level management

Change enablement

Service desk

To set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.
https://www.bmc.com/blogs/itil-management-practices/

NEW QUESTION 28
Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?

Change control

IT asset management

Service desk

Service request management

NEW QUESTION 29
Which describes a standard change?

A high-risk change that needs very thorough assessment

A change that is typically implemented as a service request

A change that must be implemented as soon as possible

A change that needs to be scheduled, assessed and authorized following a defined process

NEW QUESTION 30
What can be described as an operating model for the creation and management of products and services?

Governance

Service value chain

Guiding principles

Practices

NEW QUESTION 31
Which is NOT a component of the service value system?

The guiding principles

Governance

Practices

The four dimensions of service management

NEW QUESTION 32
Which value chain activity communicates the current status of all four dimensions of service management?

Improve

Engage

Obtain/build

Plan

NEW QUESTION 33
Which dimension of service management considers how activities are coordinated?

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

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Exam Sure Pass ITIL Certification with ITIL-4-Foundation exam questions: https://www.actualpdf.com/ITIL-4-Foundation_exam-dumps.html

ITIL ITIL-4-Foundation Exam Syllabus Topics:

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