[Q119-Q138] Best Quality ITIL ITIL-Foundation Exam Questions ActualPDF Realistic Practice Exams [2023]

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Best Quality ITIL ITIL-Foundation Exam Questions ActualPDF Realistic Practice Exams [2023]

Critical Information To ITIL Foundation Certification – IT Service Management Pass the First Time

ITIL-Foundation certification exam covers topics such as IT Service Management concepts, ITIL service lifecycle, service strategy, service design, service transition, service operation, and continual service improvement. ITIL-Foundation exam also tests the candidate’s understanding of key ITIL processes such as incident management, problem management, change management, and service level management. ITIL-Foundation exam is designed to ensure that the candidate has a comprehensive understanding of IT Service Management and can apply it effectively in real-world scenarios.

NEW QUESTION 119
Which one of the following would NOT involve event management?

Intrusion detection

Recording and monitoring environmental conditions in the data centre

Recording service desk staff absence

Monitoring the status of configuration items

NEW QUESTION 120
Which stage of the continual service improvement (CSI) approach is BEST described by the phrase
‘Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision’?

Where are we now?

Where do we want to be?

How do we get there?

Did we get there?

NEW QUESTION 121
Which process includes business, service and component sub-processes?

Capacity management

Incident management

Service level management

Financial management

NEW QUESTION 122
Remediation planning is BEST described in which of the following ways?

Planning how to recover the cost of a change

Planning the steps required to be taken if a change is unsuccessful

Planning how to compensate a user for a failed change

Planning how to advise the change requestor of a failed change

NEW QUESTION 123
Which of the following are types of service defined in ITIL?
1. Enabling
2. Core
3. Enhancing
4. Computer

1, 3 and 4 only

2, 3 and 4 only

1, 2 and 4 only

1, 2 and 3 only

NEW QUESTION 124
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

Employers

Stakeholders

Regulators

Accreditors

NEW QUESTION 125
Which process is responsible for the availability, confidentiality and integrity of data?

Service catalogue management

Service asset and configuration management

Change management

Information security management

NEW QUESTION 126
Which of the following are valid parts of the service portfolio?
1. Service pipeline
2. Service knowledge management system (SKMS)
3. Service catalogue

1 and 2 only

3 only

1 and 3 only

All of the above

NEW QUESTION 127
Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations

1 and 2 only

2 and 3 only

1 and 3 only

All of the above

NEW QUESTION 128
Which one of the following statements about incident reporting and logging is CORRECT?

Incidents can only be reported by users

Incidents can be reported by anyone who detects a disruption or potential disruption to normal service

All calls to the service desk must be logged as incidents

Incidents reported by technical staff must also be logged as problems

NEW QUESTION 129
Which one of the following is the BEST definition of reliability?

The availability of a service or component

The level of risk that affects a service or process

How long a service or configuration item (CI) can perform its function without failing

How quickly a service or component can be restored to normal working order

NEW QUESTION 130
Which of the following in NOT an objectives of the operations management function?

Swift application of skills to diagnose any IT Operations failures that occur

Delivering Operational improvements to achieve reduced costs.

Management of the definitive media library (DML)

Maintenance of status quo to achieve stability of day to day processes and activities

NEW QUESTION 131
Which of the following BEST describes the purpose of access management?

To provide a channel for users to request and receive standard services

Provides the rights for users to be able to use a service or group of services

To prevent problems and resulting Incidents from happening

To detect security events and make sense of them

NEW QUESTION 132
Which one of the following do technology metrics measure?

Components

Processes

The end-to-end service

Customer satisfaction

NEW QUESTION 133
Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

The service level management

The IT service continuity management

The service catalogue management

The supplier management

NEW QUESTION 134
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

Configuration baseline

Project baseline

Change baseline

Asset baseline

NEW QUESTION 135
Which is the BEST definition of a service?

is a means of delivering value to customers by facilitating outcomes according to how they are defined in processes

It is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.

It is a means of delivering value customers by facilitating outcomes 100 percent of the time.

It is a means of delivering value to customers by facilitating outcomes described in operational level agreements (OLAs) and Service level agreements (SLAs).

NEW QUESTION 136
Consider the following list:
1. Change authority
2. Change manager
3. Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

Job descriptions

Functions

Teams

Roles, people or groups

NEW QUESTION 137
What are sources of best practice?

Customers, suppliers, advisors

Industry practices, academic research, training and education

Substitutes, regulators, customers

Competition, compliance, commitments

NEW QUESTION 138
Which of the following is an objective of business relationship management?

To identify patterns of business activity

To ensure high levels of customer satisfaction