Get Aug-2026 updated Exam ClaimCenter-Business-Analysts Dumps with New Questions [Q18-Q35]

NO.18 Losses incurred because of an accident with other vehicles can be very large. Because of the risk of large losses, all claims must include both a police report and the details of any passengers in the vehicle, whether they sustained injuries or not. The claim must show whether there were passengers in the vehicle at the time of the accident. Succeed wants the ability to include a very detailed description of the loss event information on intake of the claim.
When the claim is created, Succeed wants to flag the claim with a reminder for the Adjuster to contact the insured.
There should be reminders for the Adjuster to complete the following items for every new claim created:
. Review any photographs of the accident
. Contact and Interview each passenger
. Collect statements from each witness
. Record the vehicle’s mileage
Which business requirement is based on assumptions?

There should be reminders for the Adjuster to complete the following items for every new claim created: review any photographs of the accident.

When the claim is created, we want to flag the claim with a reminder for the Adjuster to contact the insured.

There should be reminders for the Adjuster to complete the following items for every new claim created: collect statements from each witness.

All claims must include both a police report and the details of any passengers in the vehicle, whether they sustained injuries or not.

NO.19 Succeed Insurance has a requirement to add a new high-risk indicator to the Claim Status screen for property claims that have a lien on the property. A new icon will be added to the configuration to provide a visual indicator making it easier for Adjusters and other ClaimCenter users to determine that a claim has a lien.
Which two common areas of the user interface (UI) can display the new lien icon? (Choose two.)

Workspace

Tab Bar

Sidebar

Info Bar

Screen Area

NO.20 Whenever the Total Loss Calculator determines that a vehicle is a total loss, Succeed Insurance wants to create a custom history event with the exposure name and total loss score.

Which step in the claim setup process flow must be completed before the history event can be created?

Add a new step after the Vehicle Incident step to create the history event.

Add a new step before the Total Loss Calculator to create the history event.

Add a new step after the Total Loss Calculator to create the history event.

Add a new step before the Vehicle Incident step to create the history event.

NO.21 Which scenario shows a Business Analyst (BA) demonstrating an important way to use Guidewire’s Business Process Flows during a product implementation?

We will use our Business Process Flow for First Notice of Loss (FNOL) to guide the development of custom configuration instead of Guidewire’s Process for Flow FNOL because we would like to continue using our current process.

We will be leveraging base configuration, so we will reference Guidewire’s Business Process Flow for assignments to make changes to our business process for claim assignment.

We will compare our Business Process Flow for First Notice of Loss (FNOL) to Guidewire’s Business Process Flow for Reserve entry to identify whether process gaps exist.

We will not reference Guidewire Business Process Flows because we do not have the process flows for our current process documented to compare it.

NO.22 A commercial auto claims group at Succeed Insurance has a large number of overdue activities related to service requests. Reviewing the distribution of these activities across the team, the supervisor sees that one Adjuster on the team owns only one of these activities, while the other Adjusters own five or six.
To expedite completion of these activities, the Supervisor decides that the Adjuster with one service request activity will handle all of the overdue service activities for the team.
Which screen can the Supervisor use to most efficiently reassign these service request activities?

Queued Activities

Search Activities

Desktop Activities

Team tab Activities

NO.23 An Adjuster at Succeed Insurance creates a check with a partial payment of $1,200 for medical expenses payable to a claimant who was injured in a collision. The check has completed the following processing steps:
. The payment exceeded the Adjuster’s authority limits, changing the status to Pending Approval.
. The Adjuster’s supervisor reviewed and approved the payment, changing the status to Awaiting Submission.
. A batch process sent the check to the external check processing system, changing the status to Requested when ClaimCenter received an update from the external system.
The Adjuster received new information indicating that the check amount should be reduced to $950.
Which action should the Adjuster take?

Edit the check and change the amount, then submit it for processing.

Ask the bank to hold the check and create a new check for the correct amount.

Stop the check and create a new check for the correct amount.

Void the check and create a new check for the correct amount.

NO.24 Satisfied with the outcome of a Requirements Workshop, a Business Analyst (BA) attributed the success to preparation. The assigned task had been to document the requirements for capturing details on vehicle incidents for Personal Auto.
* Before the session, the BA reviewed ClaimCenter functionality by creating a new Personal Auto Claim involving physical damage to a vehicle.
* During review, the BA saw that ClaimCenter did not have a graphical representation of a vehicle with clickable hot spots to identify the damage areas like they have in their current application.
* Upon further research, the BA found that Guidewire does offer this functionality and even provides a Graphical Incident Capture Accelerator to ease implementation.
* During the workshop, the BA was able to clearly present all options for capturing vehicle incident details. Instead of having to develop the Vehicle Incident Capture functionality from scratch, the team was able to make a quick decision to add this functionality and end the meeting 30 minutes early.
Which two outcomes demonstrate the importance of preparing for a Requirements Workshop by becoming familiar with the features and functionality of ClaimCenter? (Choose two.)

The BA prevented the team from rebuilding something in a less effective way.

The BA was able to compare their legacy process to how ClaimCenter handles the same business process.

The BA was able to gain team acceptance of the base product process instead of the legacy system process.

The BA was able to make decisions in advance about where gaps existed and where changes were needed.

NO.25 A Business Analyst (BA) has identified a new typecode essential for Succeed Insurance implementation.
During adjudication, Adjusters need to be able to update the loss cause value to reflect the new typecode.
Which tabs in a Guidewire Story Card should be used to document the business requirement?

Change Summary, UI Fields, Typelist, Action Items, and Business Acceptance

Document Control, UI Mockup, UI Fields, Typelist, and Business Acceptance

Change Summary, UI Mockup, UI Fields, Typelist, and Action Items

Document Control, UI Mockup, Typelist, Action Items, and Business Acceptance

NO.26 Which two components are necessary to create the check(s) using the wizard? (Choose two.)

Payment tied to a reserve line

Payment tied to an activity

Payee

Date of the claim

NO.27 Which two actions may the Business Analyst (BA) perform based on the roles and permissions functionality of ClaimCenter? (Choose two.)

Define a role that consolidates variable permissions across multiple users into a single set of permissions

Create a collection of permissions to simplify the management of large groups of users with the same permissions

Design requirements around different authority limits within the customer’s organization

Establish a best practice which dictates that each user should be given unique permissions to increase the precision of security

NO.28 Succeed Insurance requires that all vehicles involved in collisions be evaluated to determine if the vehicle is a total loss. A vehicle claim is deemed a total loss using a calculation based on points earned for selecting specific vehicle information.
What are two examples of acceptance criteria for this business requirement? (Choose two.)

Ensure that the business rule generates the Review for Salvage Activity.

Add a question to the Total Loss Calculator that identifies the relevant damage.

Create a business rule to calculate total loss points.

Validate the assignment to the Salvage Group when calculated points are 25 or greater.

NO.29 Succeed Insurance allows field Adjusters to write checks directly to the insured to cover damage costs for minor claims such as:
* Personal auto claims involving cracked windshields
* Homeowners claims involving minor glass breakage
The Adjuster uses the Manual Check Wizard to record the check number and amount against a reserve line.
Succeed requires Supervisor approval for all manual checks to ensure that the paper checks are verified against the payment information in ClaimCenter.
Which two limits or rules must be configured in ClaimCenter to ensure that these manual payments are sent to the correct person for approval? (Choose two.)

Approval routing rules

TransactionSet validation rules

Transaction approval rules

Authority limits

NO.30 What are two recommended best practices with user interface (UI) mock-ups in a ClaimCenter implementation project? (Choose two.)

A live system demonstration is acceptable in place of using a user interface (UI) mock-up to describe needed changes to the user interface.

When a Business Analyst (BA) does not have access to a tool, it is acceptable to take a clear screen shot, then indicate on the image how the screen should appear to meet the requirements.

When creating a user interface (UI) mock-up, a Business Analyst (BA) should take a clear screen shot.
User interface (UI) mock-up tools should not be used.

A Business Analyst (BA) should document the requirement number associated with the mock-up and then use a user interface (UI) mock-up tool to build the mock-up.

NO.31 A sales executive and business traveler has a full coverage auto policy through his insurance company. The executive lives in Detroit, Michigan and often drives across the border to visit client offices in Canada.
While driving in downtown Toronto, the executive’s car was hit by a truck coming the wrong way. He called his insurance company to report a claim for this accident. However, the Customer Service Representative (CSR) cannot confirm there is an active policy on file.
How should this claim be handled?

If the policy is not verifiable, the CSR will ask the executive to call back when he has the policy information to complete the report and create the claim.

If the policy is not verifiable, the CSR will create the claim as an unverified policy claim and retrieve the correct policy when more information available.

If the policy is not verifiable, the CSR will notify a Supervisor to escalate the case for investigation and submits notes in ClaimCenter for reference.

If the policy is not verifiable, the CSR cannot create the claim as a verified, active policy is a minimum requirement to create a claim.

NO.32 A claim for an auto accident in California has been assigned to an insurance Adjuster in the Midwest region for investigation and processing. The claim has been flagged as “Low Complexity” in ClaimCenter. The Adjuster has an authority limit for total reserves of $30,000 and has created reserves totaling $35,000.
What is the correct approval routing for this transaction?

This transaction will not require approval because the claim is identified as low complexity.

The transaction will require approval from another team member who has the authority limit to approve.

This transaction will require approval because the Adjuster does not work in the same region where the claim was reported.

The transaction will require approval from the Supervisor of the group.

Based on theGuidewire ClaimCenter Financials and Authority Limitsdocumentation, the correct behavior for this scenario is determined by the strict enforcement ofAuthority Limits, regardless of claim complexity or geographic region.
In ClaimCenter, every user is assigned specific authority limits for various financial transactions, including reserves, payments, and recovery reserves. These limits are absolute constraints designed to control financial exposure. In the scenario provided, the Adjuster attempted to set a reserve of$35,000, which exceeds their authorized limit of$30,000.
When a user submits a financial transaction that exceeds their pre-configured authority limit, ClaimCenter automatically triggers anApproval Workflow. The system validates the transaction amount against the user’s limit at the time of submission. Since the limit is breached, the transaction is not committed immediately to the database as “Submitted”; instead, it enters a”Pending Approval”status.
Routing Logic:
The standard, out-of-the-box approval routing logic in ClaimCenter follows the Group Hierarchy.
* The system identifies the group to which the Adjuster belongs.
* It creates anApproval Activity.
* This activity is assigned to theSupervisorof that group.
The Supervisor must then review the transaction. If the Supervisor has sufficient authority (greater than
$35,000), they can approve it. If the Supervisor also lacks sufficient authority, they must still “approve” it to escalate the request further up the hierarchy totheirmanager, until it reaches a user with sufficient limits.
Why other options are incorrect:
* A (Complexity):Claim complexity flags (e.g., “Low Complexity”) are often used forAssignmentrules (Segment-based assignment) or straight-through processing ofdocuments, but they do not override Financial Authoritycontrols. A low-complexity claim still requires financial oversight if the dollar amount is high.
* B (Peer Approval):Approval routing is hierarchical, not peer-to-peer. It does not look for “any” team member; it looks specifically for the defined Supervisor.
* C (Region):The region mismatch might trigger an assignment rule or a validation warning depending on configuration, but the specific trigger for theapprovalhere is purely the financial discrepancy ($35k
> $30k), not the geography.

NO.33 When creating a new Personal Auto claim, Succeed Insurance would like to identify when Rideshare is the primary use for a vehicle. A Business Analyst (BA) thinks that Primary Use already exists as a typekey on the Vehicle Details screen.
What are two ways the BA can confirm whether this field is configured in ClaimCenter and, if it is, which values are available in the typelist? (Choose two.)

Access the Data Dictionary > Click the Data Entities link > Open the PrimaryUse entity from left-hand pane to view field details on the right pane.

Access the Guidewire ClaimCenter Application Guide > Go to section on Personal Auto Object Model which lists available entities.

Log in to ClaimCenter > Create a new Personal Auto claim > Navigate to Vehicle Details > Use keyboard shortcut CTRL + F to find information about the fields on the screen.

Open Guidewire Studio for ClaimCenter > Navigate to the Vehicle Details screen > Locate the Primary Use field to view its typelist.

To verify the configuration of a specific field and its available values (typelist) within a specific implementation (like Succeed Insurance), a Business Analyst must consult the sources that reflect the current, actual system configuration, not just the out-of-the-box documentation.
* Option A (Data Dictionary):TheData Dictionaryis the definitive, generated documentation of the running application’s data model. It lists allEntities(such as Vehicle) and theirTypekeys(such as PrimaryUse). By navigating to the Data Dictionary, a BA can confirm if the field exists in the database schema and view the specificTypelistvalues (e.g., “Rideshare”, “Commuting”, “Pleasure”) associated with it. This is a primary tool for BAs to understand the data structure.
* Option D (Guidewire Studio):Guidewire Studiois the Integrated Development Environment (IDE) used to configure the application. It contains the “Source of Truth” for all configuration files. A BA (or a developer assisting them) can open thePage Configuration (PCF)files to see the Vehicle Details screen definition or open theTypelistfiles (.tti/.ttx) directly to see exactly which values are defined and active.
Why other options are incorrect:
* Option B (Application Guide):The Application Guide documents theBase (Out-of-the-Box)product features. It does not contain customer-specific customizations or extensions. If “Primary Use” or
“Rideshare” were added or modified by Succeed Insurance, the Application Guide would not reflect this.
* Option C (UI Inspection with CTRL+F):While logging into the application allows a user to see the dropdown on the screen, the shortcutCTRL + Fis merely the browser’s “Find” function. It searches visible text on the page but does not provide configuration metadata, hidden values, or definitive proof of the underlying data model structure. The correct shortcut for inspecting widget properties in Guidewire is Alt + Shift + I (Location Info), but even that is less efficient for viewing a full typelist than the Data Dictionary or Studio.

NO.34 At Succeed Insurance, new personal auto claims involving a fatality are assigned to a High Complexity Auto group made up of Adjusters with at least eight years of experience dealing with the issues and emotions commonly found in claims involving fatalities. Fatality claims typically take 18 to 24 days to complete. The assigned Business Analyst (BA) will document the assignment rule for this requirement in User Story Card Assign Claims Exposures and Activities for a Personal Auto Claim – Foundational. The existing tab UI Validation & Business Rules shown below is not a good fit for assignment rules, so a new tab will be added to the Story Card.

Which two sets of columns should the new tab include to accurately capture the assignment rule requirements? (Choose two.)

Name of DV or LV, Field or Filter, Rules or Links to Master Business Rules Spreadsheet

Global Assignment Rule, Default Group Assignment Rule, Exit Type

Error or Warning?, Base Product/New/Modified, Acceptance Criteria

Entity, Line of Business, Rule Conditions, Rule Actions

Comments, Wave or Release, Requirement Number

When documenting Assignment Rules (or any business logic) in a User Story Card or a separate Business Rules spreadsheet, the Business Analyst must capture specific metadata that allows developers to implement the logic correctly in Gosu (Guidewire’s programming language).
* Option D (Entity, Line of Business, Rule Conditions, Rule Actions):This is the core logical definition of the rule.
* Entity:Defines what object is being assigned (e.g., Claim, Exposure, Activity).
* Line of Business:Specifies the scope (e.g., Personal Auto).
* Rule Conditions:Captures the “IF” logic (e.g., “IF Loss Cause = Fatality AND LOB = Personal Auto”).
* Rule Actions:Captures the “THEN” logic (e.g., “THEN Assign to Group: High Complexity Auto”).
* This structure mimics the actual implementation pattern in Guidewire Studio (Rule Sets).
* Option E (Comments, Wave or Release, Requirement Number):These are standard project management and traceability columns required foranyrequirements artifact.
* Requirement Number:Links the specific rule row back to the high-level business requirement.
* Wave or Release:Indicates when this specific rule needs to be deployed.
* Comments:Provides context or clarification for the developer.
Why other options are incorrect:
* Option A:These columns (“Name of DV or LV”, “Field or Filter”) are specific toUI Validation(the tab currently shown in the image). They describe screen widgets and validation errors, not backend assignment logic.
* Option B:While “Global Assignment Rule” and “Default Group Assignment Rule” are valid Guidewire concepts, listing them ascolumnsis not the standard way to document a list of requirements. Usually, the ruletypewould be a single column, but “Exit Type” is a technical implementation detail (part of the rule set execution) rather than a business requirement column.
* Option C:”Error or Warning?” is specific to Validation Rules (stopping a user from proceeding), not Assignment Rules (routing a work item).
Next Step:Would you like me to generate a sample “Assignment Rule” table structure that shows exactly how this Fatality claim rule would be entered into the columns described in Option D?

NO.35 Succeed Insurance handles a small volume of asbestos claims in their legacy system. These claims can remain open for many years to cover medical costs to claimants due to illnesses caused by exposure to asbestos in the workplace.
Succeed has the following requirements for paying these claims with the New Check Wizard:
. No indemnity (claim cost) payments can be made until a medical assessment of the claimant is completed.
. Expense payments can be made to cover Succeed’s costs to process the claim.
Which feature in the base product can be extended to support both of these requirements?

Authority Limits

Transaction approval rules

Financial holds

Claim Maturity Level – Ability to pay

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