Free Sales Ending Soon – 100% Valid PC-CIC-Core Exam Dumps with 62 Questions [Q23-Q39]

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Free Sales Ending Soon – 100% Valid PC-CIC-Core Exam Dumps with 62 Questions

Verified PC-CIC-Core dumps Q&As on your PureConnect: Interaction Center Core Engineer Exam Questions Certain Success!

QUESTION 23
You have a new agent starting work on Monday and have decided to use the Active Assignment method to configure the IP phone.
What is the description of the Active Assignment method?

1) Transport multiple phones to a site and distribute 2) Another administrator (co-worker, partner, or subcontractor) visits each phone and does stations assignment using admin credentials (possibly credentials created for temporary use).

1) Select a phone from inventory. 2) Assign the MAC address of the phone to a Managed IP Phone configuration item. The MAC address is entered either by scanning the box or manually typing it in. 3) Transport the specific phone to the correct user.

1) Transport a phone to a specific user. 2) Configure the phone using the phone menu.

1) Transport a phone to a specific user. 2) The user uses the Provision Menu to assign the phone to the managed IP phone configuration item using user-based provisioning.

QUESTION 24
You are an IC administrator for a large international company based in Indianapolis, IN. Matt, a manager who lives and works in Minneapolis is having issues with his Interaction Client configuration. He says the company directory has disappeared.
What is the best way to help Matt get his Interaction Client configured correctly?

Take a trip to Minneapolis and configure Matt’s Interaction Client.

Select Matt’s user object in Interaction Administrator. Then select the Client Configuration tab and click on the Configure button.

Create a new Client Configuration template specifically for Matt and assign it to him.

Find out which workgroups Matt is a member of and verify the client configuration for those workgroups.

QUESTION 25
Your manager is concerned about the security of the IC system. He overheard several agents talking who said that they use their birthdate for their password and they use them over and over again. The company has a published policy for IC passwords explicitly stating this is unacceptable.
How can you ensure that all users are following a company policy for secure IC passwords?

Send an email outlining the company policy, directing users to follow the policy.

Make sure that there is a password policy for all network accounts that follows the company policy.

Using Interaction Administrator, configure the Default Policy to match the company policy for secure IC passwords.

Select the “secure passwords” option from the Access Control menu.

QUESTION 26
You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.
What is the correct response?

Continue to update the phones manually. This is the most efficient process for completing this task.

Migrate the stations to Managed IP Phones using the Managed IP Phones Assistant.

There is no way to update the firmware on IP phones.

Use the Stations Assistant to update the firmware on the phones.

QUESTION 27
As the IC administrator for your company, you have created templates for contact center agents, operators, and business users. You have assigned the client configuration templates in the appropriate places. The contact center supervisors belong to multiple roles and have multiple client configuration templates assigned to them based on those roles.
How will the client configuration templates be assigned?

The client configuration settings from all inherited client configuration templates will be merged to determine what the supervisors’ interaction Clients look like.

The client configuration template that is used for the supervisors will be determined by the position of the templates in the client configuration properties.

The system will use the default client configuration for the supervisors.

The supervisors will not be assigned any client configuration template if they invent more than one.

QUESTION 28
You have been designated as a workgroup supervisor for international Travel Services workgroup. You have just received an assistance request from one of your agents who is having difficulty with a caller.
What two options are available to disposition the request? (Choose two.)

Response to the request to chat with the agent.

Ignore the request.

You must call or walk over to the agent to provide assistance.

Forward the request to another supervisor or agent.

QUESTION 29
The Sales Manager and Accounts Manager roles must allow all members to dial internationally.
How would you configure the IC system to allow international dialing for users in these two roles?

Determine the list of users for each role and then grant them international dialing privileges by opening each user account and selecting International from the Phone Classifications on the Admin Access dialog box.

All Interaction Center users can dial all phone classifications by default, so they already have this privilege.

From each Roles’ property dialog box, select Security, Access Control and then Phone number Classifications, then select International.

From the Interaction Client, each user should right-click on the “Make Call” button and select international from the list of phone classifications.

QUESTION 30
What is a View in Interaction Center Business Manager?

Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.

Views provide a way to manipulate the configuration of agents and workgroups.

Views contain the system and custom workspaces.

Views are only used to set alerts within Interaction Center Business Manager.

QUESTION 31
What application can you use to build custom workspaces to monitor various aspects of the CIC system and the contact center activity? This application works with other add-on applications, such as Interaction Recorder and Interaction Optimizer.

Interaction Center Business Manager

Interaction Reporter

Interaction Attendant

Interaction Administrator

QUESTION 32
You have an item starting work today. The internship involves assisting in the administration of the Interaction Center system. You want to ensure that the intern will have the resources to be productive and troubleshoot items even when you are not immediately available, it is important that the intern is aware of how to use the Interaction Administrator online help.
Select three ways that the intern can access Interaction Administrator help. (Choose three.)

Use the Help menu in the Interaction Administrator interface

Press F1 from any one of the property pages in Interaction Administrator.

Use the link from Start>Programs>Interactive Intelligence

Select the help manual on the product pages of the Interactive Intelligence website.

From the Interaction Client, select Help>interaction Administrator.

QUESTION 33
What queue type requires handler customization to configure and finalize ACD processing?

Custom

Logical Workgroup

Group Ring

Functional Workgroup

QUESTION 34
When new users are added to your IC system, they receive an initial password of 1234. Since this isn’t their network login, you don’t require that they change their password when they first log in. Recently, a disgruntled former employee, John Doe, was caught making long distance calls through the IC system. You checked to ensure that John’s user account was deleted. Upon further investigation, you find that John accessed the system using a current user’s extension and password that had not been changed from 1234.
What three things can you do to prevent this from happening in the future? (Choose three.)

Randomly generate initial passwords for new users

Force new users to change their password the first time they log in

Implement a more secure Password Policy which requires a minimum of 8 digits and meets other security need of the company.

Disconnect the remote access cable.

Require that passwords be at least 4 digits long.

QUESTION 35
What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue type for a workgroup?

Skill desire to use

Interaction’s time in queue

Skill proficiency

Cost

QUESTION 36
Your contact center supervisor would like to be automatically alerted when agents have been on calls for more than 5 minutes.
How can you configure CIC to automatically notify the supervisor when this happens?

Create an alert in interaction Supervisor on “Longest Talk Time”.

Create a Talk Time Alert in the Interaction Administrator Alerts Container.

Check the Talk Time Alert checkbox on the ACD tab for the appropriate workgroup and set the interval parameter to 5 minutes.

Set an alert in the Workgroups container under the ACD lab in Interaction Administrator.

QUESTION 37
You are configuring the Default User for your company and want to assign Emergency and Local phone number classifications for everyone.
Where would you make this assignment?

Under Access Control on the Security tab for the Default User.

Under Security Rights on the Security tab for the Default User.

Under Administrator Access on the Security tab for the Default User.

Under Manage Classifications in the Phone Number configuration.

Under Dial Plan in the Phone Number configuration.

QUESTION 38
The International Sales manager at your company wants to ensure that each agent gets a chance to be the first in line for a sales call. He wants calls looped through the list of agents logged into the queue, starting with the first agent and “remembering’ the last user who was sent a call. Each new call will go to the agent in the list after the last agent who received a call.
What type of queue is designed to perform in this manner?

Sequential

Round-robin

Custom

ACD

Group Ring

QUESTION 39
You have been asked to create an operator queue. Helen is the company operator and should receive the calls when she is available. There are other people who should receive calls, to the operator, if Helen is on break or steps away from her desk. Roger is her back up, and calls need be routed to him next, but if he is not available then calls need to be routed to Larry.
What queue type is required to ensure that calls to the operator queue are routed as described?

Sequential

Round-robin

Custom

ACD

Group Ring

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The PC-CIC-Core certification exam is a comprehensive test that covers a wide range of topics related to the PureConnect platform. PC-CIC-Core exam consists of multiple choice questions and simulations that assess the candidate’s ability to apply their knowledge in real-world scenarios. PC-CIC-Core exam also tests the candidate’s knowledge of industry best practices and their ability to troubleshoot common issues that arise in contact center environments. Upon successful completion of the PC-CIC-Core exam, candidates will receive a certification that demonstrates their expertise in the Genesys PureConnect platform, making them valuable assets to any organization that uses this technology.

Successful completion of the Genesys PC-CIC-Core: PureConnect: CIC Core Certification Exam is a significant achievement for any professional seeking to become certified in the use of the PureConnect platform. It demonstrates a deep understanding of the platform’s features and functionality, as well as a commitment to excellence in the field. For employers, hiring certified PureConnect professionals can provide peace of mind, knowing that their team has the knowledge and skills necessary to effectively use the platform.

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