New 2023 C_C4H520_02 Dumps for SAP Certified Application Associate Certified Exam Questions & Answer [Q11-Q27]

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New 2023 C_C4H520_02 Dumps for SAP Certified Application Associate Certified Exam Questions and Answer

Realistic Verified C_C4H520_02 exam dumps Q&As – C_C4H520_02 Free Update

SAP C_C4H520_02 Exam Syllabus Topics:

Topic	Details
Topic 1	Outline the features of Workforce Managment and know how to create and assign a service call Execute and close a service call
Topic 2	Know the basic features of administartion modules and where to access company settings Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes
Topic 3	Describe how SAP Fiend Service Management fits into SAP Service Cloud Explain the features of mobile Field Service Management application
Topic 4	Administration: Permissions and Configurations Smartforms Workforce management Analytics and Reports

NO.11 As an administrator, you want to send automatic notifications to your technician when you are finished modifying the approval status of an effort item related to your technician’s service call. Which company setting will you activate within the administration module?

CoresSystems.Mobile.ApprovedEffortsModificationAllowed

CoreSystems.CoresystemsFSM.DL.Notifications.Enabled

CoreSystems.CoresystemsFSM.Mobile.

PushNotifications.ActivityChanges.En

NO.12 What are some of the main security characteristics of the SAP Field Service Management mobile app? Note:
There are 2 correct answers to this question.

Advanced perimeter security

SSL-secured communication

Full backup protection of customer data

OAuth token for login-free access

NO.13 You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? Note: There are 2 correct answers to this question.

You can approve consumed reserved materials in the Time and Material journal.

You can plan and reserve materials in both the Web and mobile applications.

The system will update the inventory count of reserved materials in a standalone scenario.

A planner can create service calls with reserved materials from an integrated ERP system.

NO.14 As a service planner, you are viewing the list of best matching technicians, which information is displayed? Note: There are 2 correct answers to this question.

Worktime pattern

Booked assignments

Missing Skills

Availability Status

NO.15 What information is stored in the QR code used in the Customer Self-Service portal?

Customer Self-Service portal URL

Moment-Sets specific short URL

SAP Field Service Management URL

Equipment specific short URL

NO.16 What is one of the main use cases for a Smartform?

Provide smart progress feedback to the dispatcher.

Generate a list of service team availability.

Capture customer feedback.

Provide a script for service execution.

NO.17 What does the dispatcher need to do when searching for a technician in the planning board? Choose the correct answer.

Use a filter

Use a business rule

Use a UDF

NO.18 As an administrator, you can maintain settings at different levels within an account. Which statements explain how you apply these settings? Note: There are 2 correct answers to this question.

You apply account-level settings to all databases.

You apply account-level settings to a specific database.

You apply company-level settings to all databases.

You apply company-level settings to a specific database.

NO.19 In the overview of Smartform Templates, which fields can be used for both Sorting and Filtering? Note:
There are 2 correct answers to this question.

Revision

Language

State

Description

NO.20 Which field is mandatory when you create a service call on the SAP Field Service Management mobile app?

Priority

Contact

Business Partner

Equipment

NO.21 How are labels used within the Smartforms and Feedback module?

To act as a reference for generating a Smartform report

To add a label to be used as reference by the field engineer

To filter the list of Smartforms

To identify the elements in the Smartform

NO.22 Where can service workflow steps be used in SAP Field Service Management?

In customer self-service when submitting a self-service request

In the Web application when planning a service

In SAP Crowd Service when dispatching a service call

In the mobile application when executing an activity

NO.23 Which objects can be synchronized and viewed on the mobile app?

Project, Skills, Service Call

Activity, Project, Opportunities

Activity, Business Partner, Skills

Activity, Service Call, Quotations

NO.24 Which activities can you perform in the Administration module? Note: There are 2 correct answers to this question.

Perform system monitoring.

Define service workflows.

Edit Smartform templates.

Maintain session configuration.

NO.25 When an existing template has been modified and released, what options to be given to the users?
Note: There are 2 correct answers to this question.

Deactivate Other versions

Delete other versions

Export other versions

Reactivate other versions

NO.26 How would a field service technician update the service assignment status?

By opening the service assignments

By setting the relevant workflow step

By navigating to the address on the service assignments

By adding a checklist

NO.27 What are the platforms supported for SAP Field Service mobile App? Note: There are 3 correct answers to this question.

Android

Windows Phone