[2022] Use Valid New 1z0-1064-22 Questions – Top choice Help You Gain Success [Q26-Q43]

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[2022] Use Valid New 1z0-1064-22 Questions – Top choice Help You Gain Success

1z0-1064-22 Exam Practice Materials Collection

NEW QUESTION 26
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

The only Vertical Toolbar that you can enable is the Notifications Toolbar.

The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.

You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

NEW QUESTION 27
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

Chat with an Agent about a Service Request.

View and edit attachments to a Service Request.

Create a Service Request.

Delete a Service Request.

Add a message to a Service Request.

NEW QUESTION 28
Which option describes the automated page presentation for incoming calls?

a feature that displays a caller-appropriate application page based on your customer’s native language when you answer your phone

a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

a feature that displays a detailed caller profile based on your customer’s country when you answer your phone

NEW QUESTION 29
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

It does not require matching passwords between Engagement Cloud and DCS.

It is configured exclusively via the Engagement Cloud Security Console.

It enables anonymous users to search the DCS knowledge base.

It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

NEW QUESTION 30
Which two statements are true regarding the Audit History tab of a Service Request?

It is enabled by default.

It is available only to authorized administrators.

It is searchable by date range, username, event type, event severity, and event duration.

It is exportable to Excel.

It allows users to save searches for later reuse.

NEW QUESTION 31
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

You can modify the workflow to update field values within the SR object.

You can generate tasks for the SR object from the workflow.

You must make the changes using the Page Composer tool.

You will be required to code any new workflow actions in Groovy.

You can send an e-mail notification to specified recipients.

You can define the workflow to run when certain fields of the SR object are changed.

NEW QUESTION 32
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click “Create Service Request”.
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

Title, Status

Title

Title, Category, Severity, Status

Title, Status, Problem Description

Title, Category, Severity

NEW QUESTION 33
Which two options are true about reporting on milestones?

Administrator-defined milestone data is not included in Analytics.

No standard reports on milestones are provided.

Milestone reporting is performed via the CRM Service Request Real-Time subject area.

An as-delivered SLA Infolet shows near-overdue and overdue milestones.

NEW QUESTION 34
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

Manage Service Request Products

Manage Service Request Status Values

Manage Service Request Categories

Manage Service Request Severities

Manage Service Request Queue

Manage Service Request Resolutions

NEW QUESTION 35
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

requires less work and effort

allows use of a simpler hierarchy

allows the display of a product hierarchy specifically for service purposes

allows you to use the same product hierarchy as sales

NEW QUESTION 36
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

An error will occur; no queue is assigned to the service request.

The queue defined in the first evaluated rule is always assigned to the service request.

The queue defined by default is the one assigned to the service request.

The service request assignment will be unpredictable.

NEW QUESTION 37
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

Modify the default values in the Capacity fields for the channels.

Select the Manage Capacities task.

In the Work Assignments section, modify the default value in the Capacity field to a new value.

In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.

NEW QUESTION 38
Which four actions does the REST API for Service Requests (SRs) allow?

Update SR milestone

Create SR

Update SR assignee

Delete SR by SR number

Delete SR by SR title

NEW QUESTION 39
Which two are required to publish a completed Digital Customer Service (DCS) application?

a single “publish” action to complete the task

nothing (DCS applications are always available to all users.)

moving the application to Staging and subsequently to Production status

system administrator approval

NEW QUESTION 40
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client’s calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer’s issue.

Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.

A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.

A floating toolbar notification center can be configured, that is present all the time in the agent’s screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.

There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.

NEW QUESTION 41
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

The scheduled process has not been set up.

The Starts When criteria of the milestones is not True.

No default coverages are set up.

Entitlement rules are not valid for the service request.

NEW QUESTION 42
When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

1,3,2,4

3,2,4,1

2,4,3,1

1,2,3,4

NEW QUESTION 43
Which two steps are needed to create a new business object in Digital Customer Service?

Assign the new business object to a new component.

Assign object access roles to an administrative user.

Map a Visual Builder Cloud Service business object to the object API.

Assign the new business object to a page.