PEGACPDC25V1 Practice Exam Tests Latest Updated on Mar-2026 [Q52-Q73]

NO.52 MegaRetail Solutions has successfully created and approved their brand voice in Pega 1:1 Operations Manager. They have also established global directives for style, grammar, language, and compliance. Now they want to ensure that their Pega GenAI system uses this brand voice to generate marketing treatments that also maintain consistency with their established guidelines.
How will MegaRetail Solutions’ approved brand voice be applied in their content generation process?

Global directives override brand voice settings for compliance requirements

Brand voice replaces global directives for streamlined content creation

Brand voice applies only to manually created content, not automated generation

The system uses brand voice with global directives for consistent content generation

NO.53 U+ Bank implemented multiple customer journeys for Its customers. The goal of the bank Is to present the most relevant action for the customer to increase the chance of a positive outcome. U+ Bank is sure that customers see the next best action, regardless of the current journey that they are in.
Which statement is true about customer journeys in Pega Customer Decision Hub?

Active customer journeys become inactive when Pega AI detects a better action outside the journey.

Actions outside a customer journey are upweighted to ensure that the system also takes them into consideration.

Customers can participate in multiple customer journeys simultaneously.

Customers are placed in all available customer journeys from the start to ensure that the system takes all actions into consideration.

NO.54 MyCo, a mobile company, uses Pega Customer Decision Hub'” to display offers to customers on its website.
The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning architect, what must you do to present offers from the two groups’

Map a real-time container to the Top-level or Issue-level.

Enable an engagement policy for the second group.

Set contact limits for both the groups.

Create a decision strategy at the Issue-level.

NO.55 MyCo, a telecom company, wants to introduce a new group of offers called Tablets for all customers. As a decisioning architect, which two valid actions do you create? (Choose Two)

5% discount on the price

Tablet operating system

Tablet serial number

Netflix subscription for 12 months

NO.56 In a decision strategy, to use a customer property in an expression, you

define the property as a strategy property

define Customer page in Pages & Classes

use the property as defined without any prefix

prefix the property with the keyword Customer

NO.57 U+ Bank, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. The bank added engagement policy conditions to show the offers based on the bank’s requirements.
In the Answer Area, select the correct engagement policy for each condition.

NO.58 MyCo, a telecom company, wants to send promotional SMSs with data plan offers to their qualified customers. The business intends to use the same action flow template with their target flow pattern for all the data plan actions.
What do you configure to implement this requirement?

An output template

A dynamic template

A file template

An SMS treatment

NO.59 As shown in the following figure, decision strategy contains ‘Green Label’ and ‘Black Label’ Proposition components that point to the “Set Printing Cost’ Set Property component that uses ‘BaseCost’ and
“LetterCount.” The configuration of the Prioritize component selects the lowest cost. What is the role of the Set Property component in the following decision strategy?

To create a new strategy property.

To import the printing cost property into the strategy.

To filter actions based on the printing cost.

To calculate the printing cost for each of the actions.

NO.60 U+ Bank wants to use Pega Customer Decision Hub to show the Reward Card offer on its website to the qualified customers. In preparation, the action, the treatment, and the real-time container are already created.
As a decisioning architect, you need to verify the configurations in the Channel tab of the Next-Best-Action Designer to enable the website to communicate with Pega Customer Decision Hub.
To achieve this requirement, which two tasks do you ensure are complete in the Channel tab of the Next-Best- Action Designer? (Choose Two)

Define the starting population.

Enable a web channel.

Map the real-time container to a business structure level.

Add contact policy rules.

NO.61 An NBA Specialist Is configuring the engagement policy for a new loan offer and wants to validate the policy. What is the best way for the NBA Specialist to validate the engagement policy?

By deploying the offer to a small group of customers

By reviewing the strategy simulation results

By reviewing the business requirements document

By testing the policy with a test customer

NO.62 The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub on Its website to promote new offers to each customer.
Place the events in the sequential order.

NO.63 You are a deaccessioning architect on a next-best-action project and are responsible for designing and implementing decision strategies. Select each component on the left and drag it to the correct requirement on the right.

NO.64 U+- Bank has recently implemented Pega Customer Decision Hub. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, enabled the web channel, and defined a new real-time container trigger in the Next- Best-Action Designer What else do you configure for the new treatments to be present in the next-best-action recommendations?

Change the generated decision strategy.

Create a channel strategy specifically for web.

No need to do anything. The strategy is auto-generated.

Modify the Next-Best-Action Framework strategy to cater to the new web channel.

NO.65 U+Bank presents various credit card offers to Its customers on Its website. The bank uses AI to prioritize the offers according to customer behavior. After the introduction of the Gold credit card offer, the offer click- through propensity decreased to 0.42.
What does the decrease in the propensity value most likely indicate?

Similar customers purchase other offers.

Similar customers show interest in the offer.

Similar customers ignore the offer.

Similar customers do not qualify for the offer.

NO.66 U+- Bank uses Pega Customer Decision Hub'” for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

Engagement policies

Business levers

Contact policies

Context weighting

NO.67 As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer. What is the next step that Pega Customer Decision Hub takes?

Stops presenting offers to the customer

Adds the customer to the potential churn list

Reevaluates the Next-Best-Action

Sends a detailed email about the offer

NO.68 A revision manager needs to deploy changes from the business operations environment to production. The NBA Specialist has completed all build tasks and validated the generated artifacts. The team lead has promoted the change request to the revision manager for deployment processing.
Which step should you take to push the changes to production?

Return the change request to the NBA Specialist for integration testing

Access Revision Management in Pega Customer Decision Hub portal, review the change request, and push to deployment

Create a new change request to specifically address the deployment step

Deploy the change request to production before closing It in 1:1 Operations Manager

NO.69 U+ Bank, a retail bank, is cross-selling on the web by showing various credit card offers to its customers.
The bank wants to introduce a new offer in the Business Operations Environment. Place the steps in the correct order of implementation.

NO.70 U+ Bank, a retail bank, is designing an engagement policy for its credit card promotions. To meet legal requirements, the bank must ensure that only customers aged 18 or older are considered for any credit card offer.
Which policy configuration level should U+ Bank use to implement the age requirement (18+ years) for all credit card promotions?

Applicability condition

Action-level policy

Suitability condition

Group-level policy

NO.71 Pega Customer Decision Hub enables organizations to make Next-Best decisions. To which type of a decision is Next-Best-Action applied?

Determining if a borrower gets a loan

Determining how to optimize inventories

Predicting the time of a machine failure

Optimizing supply chain management

NO.72 l)+ Bank uses Pega Customer Decision Hub to approve credit card limit changes requested by customers automatically. A scorecard model determines the customer credit score. The automatic approval of credit card limits are processed based on the following criteria set by the bank.

The bank wants to change the threshold value for the USD2000 credit limit from <175 to <200. How do you implement this change?

Change the cutoff value in the Results tab of the scorecard decision component.

Change in the strategy the condition from .pxSegment <=175 to .pxSegment <=200.

Map the score value in the decision strategy to <=200.

Change the cutoff value in the Results tab of the scorecard model.

NO.73 You are a decisioning architect responsible for configuring offer prioritization for home loan offers based on the business requirements. Select each prioritization factor on the left and drag it to the correct condition on the right.

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