Ace APMG-International Change-Management-Foundation Certification with Actual Questions Nov 10, 2023 Updated [Q27-Q42]

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Ace APMG-International Change-Management-Foundation Certification with Actual Questions Nov 10, 2023 Updated

2023 The Most Effective Change-Management-Foundation with 52 Questions Answers

QUESTION 27
According to Lewin’s Force-field analysis’ which action needs to occur if an organization desires to make change more quickly?

Driving forces need to be decreased

Driving forces need to be augmented

Restraining forces to be increased

Resisting forces need to be increased

QUESTION 28
According to Schein, which approach would decrease learning anxiety?

Reminding the stakeholders of all the times they have failed to change

Encourage staff to try new things

Penalising staff who make mistakes

Creating a sense that the organization might fail if the change is NOT made.

QUESTION 29
According to Tiompenaars and harronden-Turner, which example is a level three basic assumption’ expression of culture?

Meeting customer need is more important than profit

Senior management grades are entitled to ‘executive’ chairs

The team motto is ‘to deliver excellent service’

The required behaviors are set out in theemployee’sguide

QUESTION 30
According to Morgan, what metaphor describes an organization where formal management of change is impossible?

Flux and transformation

Machines

Political systems

Brains

QUESTION 31
What is the First step of Kotter’s eight-step model for planning and leading organizational change?

Communicating the change vision

Generating short term wins

Empowering employees for broad-based action

Establishing a sense of urgency

QUESTION 32
Which advice is given about managing the ‘complexresponsive processes’ that surround emergent change?

He prepared to spend time addressing every specific issue that anses

Focus on the main purpose of the change father than specific events

Restrict communications about change to only those who need to know

Ignore any ‘unofficial’ discussions between managers and staff

QUESTION 33
When holding a facilitated workshop to identify stakeholders for a change, which technique is the MOST useful for capturing this information?

Mindmapping

Stakeholder Radar

Personas

Empathay maps

QUESTION 34
Which is a correct description of how Tuckman’s five phases of team development work in practice?

Once a stage is completed a team never returns to it.

Successful teams always stay in the performing stage

Teams may go backwards or oscillate between the stages

An equal amount of time is spent in each stage

QUESTION 35
According to Glaser and Glaser, which element of team effectives enables team members to help each other address challenges?

Team mission, planning and goal setting.

Team roles

Team operating processes

Team inter-personal relationships

QUESTION 36
Which characteristic can be tracked using Mayfield’s stakeholder radar technique?

The power/influence that a stakeholder has in a change throughout its lite

The changes in roles and responsibilities during engagement

The interest that a stakeholder has in a change through its life.

Change in the stakeholder’s engagement needs and domain

QUESTION 37
WhichMBTIpreference would bring a rational approach to selecting an outcome?

Introvert

Feeling

Perceiving

Thinking

QUESTION 38
Which item should be included within the communication plan?

The expected benefits of implementing a change

The reasons behind change initiative and the priorities for implementation

Details on what preparations have the completed prior to a change

How the results of a communication activity will be monitored and evaluated

QUESTION 39
When comparing ‘lean’ and ‘rich’ communication channels, which of the following statements about a ‘rich’ communication channelistrue?
A ‘rich’ channel allows for conversation a quick response, and the chance for interaction.
A ‘rich’ channel conveys non-verbal cues, suchas emotion and feelings, tone or gestures.

Only 2 is true

Neither 1 or 2 is true

Only 1 is true

Both 1 and 2 are true

QUESTION 40
Which action is an appropriate change management response to people in the early stages of a change cure?

Interpret emotions as evidence of poor change management

Be clear about the losses that people will experience

Delaycommunication until all the details are known

Accept that everyone will eventually work their way through the curve

QUESTION 41
Which of the following statements about the change severity assessment ‘environment’ impact are true?
The amount of other activity happening at the same time as the charge is a factor The common values and behaviors in the organization is a factor.

Only1 is true

Only 2 is true

Both 1 and Z are true

Neither 1 or 2 is true

QUESTION 42
Which advantage relates to using a Persona to understand a stakeholder group?

Allow checking of proposed solutions against this Persona to ensure solutions provide what is needed

Enable a better understanding of the level of influence this stakeholder group has in the organization

Allow tracking of how the members of this stakeholder group performance against their objectives

Facilities more creative and innovative thinking amongst members of this stakeholder group

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